Shipping Information

Shipping Information

We ship from Canada. Every order is picked and packed at our own facility and handed to the carrier fully tracked.

Rates

Shipping is calculated live at checkout based on your address and the weight and dimensions of your order. Every shipment is fully tracked end-to-end — you will receive a tracking number by email as soon as the carrier scans your package.

Domestic (Canada)

  • Tracked delivery across Canada.

United States

  • Tracked delivery across the United States.
  • US duties and taxes are pre-paid by us and shown as a separate line at checkout — your package is delivered to your door with no extra charges or customs collect fees.

International (UK & EU)

We ship to the United Kingdom and all 27 EU countries with full tracking. Duties, VAT and any import taxes are the responsibility of the recipient and are collected by the carrier on delivery.

Tracking

A tracking number is emailed automatically as soon as your package is scanned by the carrier. You can also view tracking from your order page in My Account.

Lost or Damaged in Transit

If a package is lost or damaged during transit, contact us at support@embeddedcomputers.ca within 7 days of its expected delivery date. We will open a claim with the carrier and replace or refund your order.

Lost or Stolen After Delivery

The section above covers parcels that never arrive. This section covers a parcel the carrier has marked delivered that you did not receive. Once a package is scanned as delivered to the address provided at checkout, ownership and risk of loss transfer to the customer, and we are not responsible for packages lost or stolen after confirmed delivery.

If tracking shows delivered but you have not received your order, notify us at support@embeddedcomputers.ca within 7 days of the delivery scan. Before contacting us, please:

  • Wait 24–48 hours; packages are occasionally scanned before they are dropped off.
  • Verify the delivery address on your order confirmation.
  • Check all entrances, mailrooms, parcel lockers, and with neighbours or building staff.
  • Check with anyone else at your address who may have brought the package inside.
  • Review the carrier’s delivery photo and any driver notes on your order’s tracking page.

Any lost package will be refunded or replaced. The only exception is a package the carrier has confirmed as delivered — a delivered scan and/or a delivery photo at the address you provided. Once delivery is confirmed, ownership has transferred to you and we are unable to issue a refund or replacement, but we will still open a carrier investigation on your behalf (typically 5–15 business days) and recommend you also file a police report and check any home, tenant, or credit card insurance that may cover package theft.

At our sole discretion we may issue a one-time courtesy replacement or store credit. Courtesy resolutions are not guaranteed, are limited to one per customer, and do not establish a precedent for future claims.